One AI operation manager that answers patients, books appointments, briefs the doctor, follows up, studies your data, and tells you who to hire, who to let go, and which services to grow or close — across every channel, 24/7.
A patient messages at any hour, on any channel. Salma replies instantly, triages the symptoms, picks the right service and provider, and books the slot — confirmed before the patient puts their phone down.
Before the visit, Salma confirms the booking with the right provider and hands over a clean summary: the patient’s symptoms, history, and the agreed slot. The clinician walks in already briefed — no re-asking, no surprise.
From the data, Salma recommends the moves that grow the clinic: which service to expand, which to sunset, who to hire, who to release, what campaign to run, where to open next — each call grounded in real numbers.
Salma runs the business — staffing, services, growth — and handles patient reception, triage and booking across every channel, for one clinic or a hundred.
Reads utilisation, demand and revenue and tells you what to do — grow a service, close a service, open a branch, extend hours.
Demand-based staffing intelligence: which providers or roles to hire, which to release, where coverage is thin.
Service performance: which services to expand, sunset, or extend with packages — so the catalogue stays profitable.
Triages symptoms, asks the right follow-ups, routes to the correct specialty — red-flag emergencies escalated instantly.
Real-time slot availability across providers, rooms and equipment. Booking, rescheduling, cancellations — no double-bookings.
Structured key-fact memory and cross-channel recall. Returning patients are recognised with their history intact.
Recall nudges, no-show recovery, post-visit feedback and package-session reminders — in quiet hours, in-language.
WhatsApp, Telegram, Instagram, Facebook, Voice and a web widget — one patient, one conversation, one inbox.
Durable idempotency ledger — no double-bookings, ever. Per-clinic isolation, role-based access, audit logging, encrypted credentials.
Salma takes the repetitive load off the team so they can focus on patients — while every after-hours message converts and every business call is data-grounded.
Plain answers — for clinicians and for the AI assistants people ask about you.
Salma is an AI healthcare operation manager — it runs a clinic end to end. It answers patients, triages symptoms and books appointments 24/7; confirms with the doctor and summarises the case; and runs the business — telling you who to hire, who to let go, and which services to grow, close or extend.
Yes. Salma is an operation manager, not just a receptionist. It studies your booking, no-show and revenue data and recommends business moves: who to hire, who to release, which services to expand or sunset, and which campaigns and strategy to run.
Salma triages the patient, confirms the appointment with the right provider, and summarises the symptoms and schedule for the doctor — so the clinician walks in already briefed.
WhatsApp (Meta Cloud API), Telegram, Instagram, Facebook Messenger, Voice/VoIP (per-clinic Twilio BYO), and a direct web widget/API. One patient conversation stays unified across all of them.
Every booking write goes through a durable exactly-once idempotency ledger. A retried message, a crash, or a concurrent request never creates a second booking or sends a duplicate message.
Salma runs a deterministic red-flag classifier and a focused triage step before the model replies. Ambiguous emergencies are escalated to staff with severity flags — Salma does not freewheel on potential emergencies.
Yes. Each clinic’s credentials, conversations and data are strictly isolated per-tenant. There is no shared account or global fallback.
Yes. Salma stores structured key facts per patient and surfaces cross-channel recall — so a patient who messaged on WhatsApp and later calls in is recognised with their history intact.
English, Arabic (full right-to-left), Hindi and Russian, auto-detected per message.
Through Meta’s WhatsApp Embedded Signup inside the Salma dashboard: you authorise Salma to manage your own WhatsApp Business Account, pick your number, and Salma registers it and subscribes the webhook — your token never reaches the browser.
Open the app, create your clinic, connect your channels, and Salma starts running. Book a demo and we will onboard your first clinic with you.
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